Outsourced HR Support for SMEs in Newcastle and the North East

Being a small business, without a HR department, we contacted Accelerate HR when we needed some HR support. They were super efficient, professional and very knowledgeable and our issue was resolved in a very timely manner. I would certainly recommend their services to any small business looking for HR support.

Working with Carol was a breath of fresh air. Carol has the strategic vision, deep understanding of people, and unwavering commitment to fostering a positive workplace culture. Having worked with Carol in the food industry, which is very demanding, extremely fast paced and highly agile, Carol demonstrated the ability to balance empathy with business acumen – ensuring that both employees and the company thrive. Her commitment to a site wide shift pattern change would not have been progressed without her diligence and consideration of all stakeholders. Carol is a trusted advisor, a culture builder, and a catalyst for growth. She is a safe pair of hands!

Carol brought a rare and powerful combination of warmth, credibility, and insight to her role. Her ability to build authentic, trust-based relationships at every level of the organisation helped connect high level strategy to the realities of the shop floor. Whether engaging with frontline colleagues, union representatives, or board members, she listened deeply, communicated with clarity, and created an environment where people felt heard, valued, and trusted. She operated as a true business partner rather than a functional advisor and consistently aligned people strategy with business objectives. Her contributions were thoughtful, courageous, and always welcomed for the perspective she brought. An excellent asset to any serious team.

Working with Carol has been an absolute privilege. In a fast-paced manufacturing environment, her support for the onsite recruitment agency team was exceptional. She consistently demonstrated a proactive approach, ensuring that all relevant information was provided to meet temporary staffing requirements. Her close collaboration with the operations team ensured the correct number of temps were ordered, allowing all product lines to run at full capacity without disruption.

Beyond her operational excellence, Carol possesses outstanding interpersonal and communication skills. She builds strong relationships across teams and has a natural ability to influence and gain buy-in from stakeholders at all levels. Her professionalism and dedication made a significant impact on our success, and we could always count on her to get to the root of any issue. She truly embodied the role of a business partner - reliable, solution-focused, and committed to delivering results

We were recommended Carol by a friend. As new business owners we found ourselves in a difficult situation with inherited staff. Carol guided us through the process and drafted correspondence in line with legalities and best practice. She was at the end of the phone at short notice and even went above and beyond for the staff member involved. Overall, she provided an excellent personal service at very reasonable cost. Would not hesitate to recommend or use again!

Carol was instrumental in transforming workplace relationships and driving positive change. She built trust between the union and site leadership team, creating a collaborative environment that delivered real results. Her ability to operate credibly and authentically at both strategic and operational levels sets her apart. A true professional who leads with integrity and impact.